Delighted is a popular customer feedback platform. It allows your teams to gather instant, invaluable, and actionable customer feedback to improve your processes and product.

RudderStack supports Delighted as a destination to which you can seamlessly send your customer data.

Getting started

Before configuring your source and destination in RudderStack, verify if the source platform is supported by Delighted by referring to the table below:

Once you have confirmed that the source supports sending events to Delighted, follow these steps:

• From your RudderStack dashboard, add the source. From the list of destinations, select Delighted.
• Give a name to the destination and click Next. You should then see the following screen:

Delighted Connection Settings

• Enter your Delighted API Key.

• By default, the channel is set to Email. You can also select SMS from the dropdown.
• Set the Delay value (in seconds) here. By default it is set to 0.
• To make a track call, enter the Event Names for which track call will be triggered.

• Finally, click Next. Delighted will now be enabled as a destination in RudderStack.

Identify

The identify call lets you to add a user to your People List. If the user already exists, RudderStack will update the user with the latest information. This includes userId as well as other additional properties related to user like name,phone number/email, channel, and the 'Last sent at' timestamp.

• The userId provided during the call must match the Channel type. The channel type can be either set from RudderStack dashboard or you can send it via the identify call with the parameter DelightedChannelType.

• You can provide the user email or phone number. Both are not required at the same time, since one of the values will be set from the userId.
• You can also send the last_sent_at value with the call. Refer to the example below for more details.

A sample identify call is as shown below:

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rudderanalytics.identify("name@surname.com", {
  name: "User",
  last_sent_at: "1624293839",
  phone_number: "+1234567890"},
  { externalId: [
    {
        type: "delightedChannelType",
        id: "sms"
    }
  ]}
});

In this example, since the userId is already an email, you can provide the user's phone_number as well. Also, the delightedChannelType will override the Channel Type set in the RudderStack dashboard.

Track

The track call lets you send the survey to the user added to the People List in your account. In addition to name, phone number/email,channel, and the 'Last sent at' timestamp, you can also add as many custom properties as you need.

A sample track call is as shown below:

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rudderanalytics.track("Test", {
  delighted_email_subject: "Custom Email Subject.",
  customProperty: "Custom Value",
  customProperty2: "Custom Value2"},
  { externalId: [
    {
        type: "delightedChannelType",
        id: "sms"
    }
  ]}
});

In the above example, Test is the event name. Except the event name, all other fields are optional.

Delighted also provides some custom properties by itself. In the above example, delighted_email_subject sets the email subject of the survey to Custom Email Subject. Note that this change can be done from the Delighted website too.

Some other default properties provided by Delighted are mentioned in the table below:

For more default properties, check out this Delighted support page.

In the example shown above, customProperty is the custom property field that you can set. Note that you must provide values for these custom fields, or else they will be dropped by Delighted.

Alias

The alias call allows you to update the user's email or phone number. You need to set previousId as the current value and userId as the updated value.

A sample alias call is as shown below:

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rudderanalytics.alias("new@email.com", "old@email.com")